Repeated reports to Telkom that still results in no service

<p>Good day</p> <p>I have repeatedly reported the status of my internet as being slow or offline.</p> <p> </p> <p>With each report the day after I get a sms stating that my issue has been resolved and it has not been resolved, I didn't even get a call. It has been like this for the last two months.</p> <p> </p> <p>The last report reference number was : 524CTK071016</p> <p> </p> <p>Please help me solve this issue</p>