Repeated logging of fault and not getting sorted

I logged a fault with Telkom on 30/12/2015, reference number 259CRK301215. This fault is a recurring issue that I have logged twice before. The call center agent assured me that the fault would be treated as an emergency as it's a recurring issue and that my line is obviously not stable. I phoned this morning to find out the status of the fault. I was told a technician will be sent out before 5pm today. He never came. I phoned back and was told the technician closed the fault. What the ****?! He never came!!!!! Now do I have to wait ANOTHER 6 days for you to MAYBE sort out the fault? Don't reply to me saying you will look into this issue. SORT IT OUT. I pay for a service I expect to use. FIX MY ****ING LINE.