Repeated fault on landline

In March I reported a fault on my elderly mother's landline (355CWZ240216 & 347CWZ010316) which was only attended to, and a technician sent out to repair the problem, after my previous complaint reported on HelloPeter. The problem was apparently a cable fault in the outside pole. The Reference No. given was SM207666 and the report was closed on 16/3/2016.<br> <br> However, only two weeks later, on 30/3/2016, the same problem has re-occurred and once again my mother's landline is dead - leaving her with no form of communication and an alarm system which is non-operational. The fault was logged by myself today - Ref No. 353CWZ***6. However, despite me requesting this fault to be logged as urgent , the call centre agent (although she was very kind), was unable to tell me when I can expect a technician to be sent out.<br> <br> Can Telkom not sort out this problem once and for all and repair the fault without it continuously recurring? I am totally despairing of both Telkom's service and repairing ability