Repeated failure to cancel service

<p>I app**** to cancel phone and ADSL services in August 2016. I received emails claiming that the mailbox was full, but a day later I also received confirmation of receipt of cancellation. The phone did stop working in September as planned, but I have been billed every month for the ADSL service since then.</p> <p>I corresponded with the cancellations department (Ms Jaggers) at the end of December and I was told it was escalated. I was contacted by 'ppsWSC' on the 5th of Jan about an ADSL migration, but I didn't request a migration, and nothing further happened.</p> <p>I phoned today (17 Feb) to escalate it again, and I was asked to contact 'TOCescalations', but the email bounced. What does one have to do to get service cancelled?</p>