Repeated denials when asked to deal with our complaint

We have a 4meg ADSL line through TELKOM. We should be getting

We have experienced very high latency and low download speeds for over a month and have reported it REPEATEDLY. We have lodged a fault (Number 63CWK261217) - we have asked for it to be excalated and attended to, repeatedly. After a phonecall to Telkom, we typically get an sms saying the fault has been restored and the fault closed, but still we have not seen any change in our download speed or latency.

We have had the phone put down in our ear when contesting the artificial speed-test result. "MyBroadband" speedtest shows a differet result to ALL the other methods we have used, including manually pinging a Google server in RSA, pinging Dota2 servers in RSA and manually downloading the same file from the same website as the speed-test.

We have been experiencing 20 kilobytes per second on a bad day and 460 kilobytes a second on a good day. Pings range from 10 to approximately 2200. This variance is unacceptable for a product that costs this much money. Bad service apart, the general lack of interest from TELKOM to assist us plus the rude customer care service consultants has made this a very unpleasant experience and we are now looking for an alternative service provider.