rB
ravesh B

1 reviews | Active since Oct 2012

11 Jan 2018, 15:23

Repeated Cuts in My Telphone Line

Telkom, I am totally frustrated with your ability to respond to my issues. I pay you just over R1000 pm on my Telephone and Wifi bill, but I get absolutely no joy. My Phone is cut almost every month for the last year for at least 1 week per month. Your technicians come out after me spending a further R300 on cell phone bills calling your call centre (several times by the way). The phone and Wifi works a few weeks and then a little drizzle and everything goes off again. This month alone, I have spent R720 on cell phone bills calling your call centre for feedback, and I wait for up to 23 minutes, and when I get frustrated with the agent, the call gets cut!! How arrogant is that? Who to I vent my frustration with? To top it up, my telephone is also connected with my alarm company, so when the phone doesn't work, the alarm is now vulnerable.

you guys have been sending me sms's saying you are working on the problem or that your agent says that the technician is a contractor which you cannot control! What sort ouf business are you really operating? It is now over a week that my tel and Wifi is not working. I am very very frustrated with your arrogant and poor service. It is best you get liquidated and close down, and your employees should find jobs selling bull****, because they do well with that!

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