repeated cases logged for internet downtime

<p>I am writing this after umpteen calls to the call centre and promises of service restoration to my internet service at home. 6 days 10 calls and 3 different case nos later ...nothing has changed. still no internet. the cases are repeatedly closed without confirmation from me as to whether or not the service is restored. And worse still ...its after i've just upgraded to a more expensive package... ref nos logged in the last few days...296CNK091216/649CNK121216/453CNK131216....and another depatch ref 929676...oh and then i still need to log another call for the refund for non-service over the last 6 days...because that can't be done by the technical team...awesome client centricity Telkom... (sarcasm)</p>