Repeated billing after cancellation

<p>I have never received such poor customer service in my life. After being given the wrong contract as well as an extra contract I did not ask for, and billed for it, I attempted to cancel both contracts within 7 days, but the cancellation was so poorly handled, that now, 4 months later, I am being billed thousands of rands every month (the original contract was R118 a month) and all anyone can tell me is "we'll escalate it" . I am extremely irate. I have literally spoken to dozens of people, spent hours on the phone, trying to get this sorted. No one will help me. I wish I had never become a Telkom customer as I have regretted it every single day. I just want it to be over. </p>