Repeat unsolved. Non-Deaf Friendly. Delayed to terminate contract. ongoing unasked deducted bill.

<p>Hello</p> <p>I was on contract with Telkom services. Contract was 5/15 gb data for about R200 per month. Until the near date of upgrade contract. I was asked if I wanted to upgrade contract by SMS (which is deaf-friendly communication way)</p> <p>On about 7th January. I go to Telkom store and have opportunity to decided that I no longer want continue upgraded contract which they asked me.</p> <p>I got a bill, that I will be charged about over R1000 bill, which is totally ridiculous vs R200, and I already asked for terminated contract. It makes no sense.</p> <p>I go again to Telkom store and showed on paper bill R1000. They said will looking on this, and I have to come again next week. I asked them, why so ridiculous amount? They said, Telkom did calling me, but they go no response, and they keep "continue" contract. (I was very furious, because I did indicate my phone number that SMS or WhatsApp only because I am Deaf person. I feel intense discriminate about non-Deaf Friendly communicate.</p> <p>Today I got deducted bill from telkom about R600 vs R200. And contract seems still unsolved, not yet terminated since asked for January. Previous was R200 per month. But now is about R600 which already deducted from my bank account.</p> <p>I expected that you should have terminated contract earlier as what I asked and no more charging. Because I am no more wishing using any more this contract but unfortunately its not solving and have to paid for this unasked.</p> <p>Very unhappy discriminated Deaf client<br />Dirkie Ebersohn</p>