Repeat Problem and Unprofessional Technician

I reported a fault on my ADSL line on the 12th December 2015, Telkom only sent a technician on the 23rd December 2015. <br> <br> A technician by the name of Themba servicing the Greenstone area came in whilst I was at work however found someone at home,He tried to work on the fault however failed to resolve the problem. <br> Telkom sent an sms after the technician left informing me that the fault was resolved. I contacted telkom to advise them that the fault was not resolved.<br> A call center agent (Kgopa from Johannesburg Call center) said he will try to organise a teleconference with the technician but failed to do so and never gave an explanation as to why. The Technician ignores my calls when I try to contact him to come and address fault. <br> <br> A fault logged on the 12th December still persist and there is no hope that someone will attend to it any time soon.,<br> <br> If someone from telkom is listening please assist.