Repeat Fault, no service, continued escalations

Dear Telkom<br> <br> The fault on my landline ***) has persisted for the last 6 months. I am finally at wits end and this last incident is unfortunately the straw that breaks the camels back. Every time we complain, and after resorting to several services including Hello Peter, our euphoria of have a line and ADSL work lasts for exactly 2 weeks and then it goes dead again. We then need to fight our way trough Telkom's fault logging process and all that the call centre agent can do is escalate the call. This unfortunately goes into this huge vacuum in Telkom and never gets out for another 3 to 4 weeks whilst I continue to pay for a service that I do not receive. <br> <br> Telkom, I have lost all trust in any ability you have to provide any sort of service to a paying customer. Your lack of service and pathetic response and inability to resolve problems is indicative that you do not care about your customers. I now kindly request that you please cancel my line and ADSL with immediate effect so that I can move on to another service provider.<br> <br> Regards<br> SS Govender<br> ***<br> (a/c number ***)