Repeat Fault For The Past Few Months

For the last few months I have been on the phone with Telkom probably about 8 times about the same issue.<br> <br> At about 6PM to around 11PM my latency on our ADSL line rockets to a unstable 300+<br> I have reported this numerous times and unfortunately I have to go through the same procedures every time just so that they can rediscover its the same fault.<br> <br> At this very moment my piing to a local server is around 309. I have reported this fault about 10 days ago and yesterday morning I got an SMS telling me the fault has been resolved.<br> <br> So what I first noticed is that Telkom's tech service is degrading as they use to call me to check up exactly what the issue is and if it has been resolved. At this very moment I am on the line with Telkom again as the issue clearly has not been resolved. <br> It baffles me that no one from Telkom has noticed that this issue is a tendency even if I report it as is.