repeat/continuation of a problem

This issue is a repeat/continuation of my previous complaint which has not been resolved contrary to what Telkom say in their responses. The landline is still dead - since the end of June without any visit from the Telkom personel. One problem of Hellopeter is how to keep the issue going without submitting a new report. How does one keep pressure on the supplier?<br> It is very easy for them to send an email saying the matter is repaired and hence closed without this being the reality.