REPAY MONEY OWED TO ME

My account was overcharged for a internet package that i never even requested as i don't even own a computer. I called in on 14/03/2016 and was told that someone would call me within 72 hours. It has been a month since then. I phone into the call centre eveytime and get told the same sloppy story. Last month I had to go into the bank to stop Telkom from debitting my account again for a data bundle that I also did not request. I was sent a message Yestrerday to say that my line will be suspended. How is that possible when Telkom in fact owes me money. So i called in twice Yesterday and get told the same lie twice.. \the manager is on another call and asked me to take your details she will call you\". Then when i said i'll hold on then iIget told the manger walked out the office. that was in the morning and then i called the afternoon. I am very frustrated because the least they can do is call me back. Now my phone will be suspened VERY UNFAIR!!! and the sad part is when I call the call centre all they say is sorry, so when i dont want to pay my account are they going to accept my sorry. PLEASE PHONE ME AND PAY BACK MY MONEY!"