Repairs to my Telkom Line

For the past three weeks I have had no dial tone on my line, I have not been able to use my ADSL. Every time I contact Telkom technical department they give me the run around. The keep telling me the fault has been cleared and then the give me a new reference number. It is as tho the technicians are only pretending to clear the fault and then they report to head office that it is clear, but the fault still exists. Either they are *********** to fix the fault, or they want head office to think that they are actually working. My line was working perfect before I changed over to 10mb ADSL line. Now I am paying for a service I cannot use