Repairs - Telkom Complaint

<p>I’m really disappointed with the service I’m getting from Telkom as I’m a customer who currently have 3 contracts with them and a DSLR line on top of that. On the 18th of Jan, I took my phone in for repairs at their ClearWaters mall as it had a problem with the speaker. I was informed that it would take 10 working days for it to be repaired and I was ok with that. A month passed without any communication whatsoever from them. On the 18 feb 2017, I asked my wife to go to the store and do a follow up, of which she was accompanied by disappointing words that they can’t find it on the system and that they will get back to her on Monday and that didn’t happen of course. I then called the head office on Wednesday 22 Feb 2017 to again try my luck and I was informed that they can’t also find it on their system and assured me that they will email the store manager and he will come back to me of which it didn’t happen again. I called again the morning on the 23 Feb 2017 to do a follow-up…. Still nothing was done and informed that this matter will be escalated to her manager. I then called again on the same day in the afternoon to check how far they are with the matter and was told that they haven’t resolved the matter and now this is going to be escalated to the area manager and the should be in contact with me. Monday 27 Feb I receive a call from Telkom Clear Water saying that I can come and collect my phone as it’s fixed. Got there check my phone and it is still in the same state I handed it in….. very disappointed at how Telkom treat their clients… obviously going back to the whole process again of sending the phone for repairs. 28 Feb I called to complain again and I asked to be transferred to the manager and she said she will be check with the store and will come back to me and then late when I called I was told that the lady left early because she want feeling well and the matter will be handle by someone else. Ever since I received a message on the 3 mar 2017 that my phone is booked and on the 05 mar 2017 that my phone has been allocated to repairs. Even now I’m without a phone but still paying it!!!! I’m not a very happy client!!!!</p> <p> </p>