TM
Tlaleng M
1 reviews | Active since Dec 2015
09 Dec 2015, 12:07
Repairs,servicing,lack of sense of urgency/feedbac
I have an unresolved fault which I have logged with Telkom since 24 November 2015. Every time I call 10210 I am being promised that the fault to my landline will be sorted out immediately. Its been 2 weeks of lies and incompetency from Telkom. The escalation reference number is 791790. I am sick of the sub standard service I am have been provided by Telkom. I have not received any calls from a single representative from Telkom to explain the delay or even update me of my fault report. I am always calling only to be **** to. SHOCKING SERVICE indeed. This shows lack of respect and I am disgusted to say the least! I have had no call from a Telkom representative at all.
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Telkom's replyOfficial
09 Dec 2015, 13:34Hello etmo***eng,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176486
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176486
Regards
Narriman
Telkom Social Media Team
Telkom's reply09 Dec 2015, 13:34
Official
Hello etmo***eng,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176486
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176486
Regards
Narriman
Telkom Social Media Team