Repairs for 2months

Good day,<br> <br> Urgently advise, status of my cell phone repair since a month and 3 weeks ago?<br> <br> However, I spoke to Angeswa at Telkom/8ta and couldn't get an update- poor service once again.<br> <br> Cell phone, was booked in and to date no correspondence of what the outcome is.<br> <br> I must pay, for a cell phone that's not even in my possession. I asked for a replacement cell phone till i get my cell phone from the repair center.<br> <br> Unhappy customer!<br> <br> Kind regards<br> D Hendricks<br>