NN
Nonceba N
1 reviews | Active since Nov 2017
04 Sept 2018, 16:21
Repairs
To whom it may Concern.
As per below email sent to Telkom SA since 25/06/2018 today it’s the 4th of September 2018 since I emailed and no assistance. The level of customer service at Telkom is out most disgusting
Can I PLEASE get assistance, I am a paying customer. It’s all well and nice when I bring business but when it comes to customer service no one wants to assist. It’s nice when you right new business but failing to provide the best service to the same customers is pure unprofessionalism.
Today I might be a drop in an OCEAN but tomorrow count how many drops you will lose in that same ocean.
I don’t blame people who take the social media route to get assisted. I think I should’ve taken that route.
Your urgent response will be appreciated.
NB: I will be cancelling the debit order with my bank till this has been resolved.
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
05 Sept 2018, 14:24Good day *****ba-ndandani
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply05 Sept 2018, 14:24
Official
Good day *****ba-ndandani
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
NN
Nonceba N's updateReviewer Update
13 Sept 2018, 10:19Good Gerard, how long does it take for to finalize a complaint? On the 23rd of August 2018 Hazel responded with the same message till today I am still waiting. Hazel I am still waiting for response since you promised to assist. Can this be resolved please. Please put yourself in my shoes. This kind of customer service is disappointing. Hazel and Gerard please don't be like Siphesihle who promised to call me back three months ago and she still has not called me back. Siphesihle thank you very much for the customer service I am still waiting for the call and my query to be resolved.
NN
Nonceba N's update13 Sept 2018, 10:19
Reviewer Update
Good Gerard, how long does it take for to finalize a complaint? On the 23rd of August 2018 Hazel responded with the same message till today I am still waiting. Hazel I am still waiting for response since you promised to assist. Can this be resolved please. Please put yourself in my shoes. This kind of customer service is disappointing. Hazel and Gerard please don't be like Siphesihle who promised to call me back three months ago and she still has not called me back. Siphesihle thank you very much for the customer service I am still waiting for the call and my query to be resolved.