Repairing of telkom line

I logged a call for my Telkom line *** on Monday. I was told that the line test faulty and that it will be handed to a technician. On Tuesday nothing happened except that someone called late afternoon advising that he is now testing the line and the line is testing faulty (duh I was told that on Monday already). Yesterday once again I phoned and advised that the technician is in the area and that an urgent message will be send to him to repair the line, once again nothing happened. I get the idea that they tell my any **** just to get rid of me. Last night only I received a sms that the query is now handed to a technician so once again I was **** to just to get rid of me and get me off the line. This morning when I phoned once again I was told the came lie story just to get rid of me. This is an ADSL line so I cannot access my internet and I would like to know who will be compensating me for not being able to do my work. This is total unacceptable service. I have never come across such bad rotten service or rather lack of service. I requested to speak to a manager but was just placed on hold with no one answering. WHEN WILL THIS BE RESOLOVED AND I EXPECT A REFUND