Repairing cables already at week 3, Really???

Where do I start?

The Telkom cables was ****** on the 29th of June 2019. Today it's the 23rd of JULY 2019! How is it possible in the year 2019 that we move slower than a snail pace. We have all this technology at our hands but it takes Telkom nearly a month to replace ****** cables. Really? Are we back in the stone age or 1960??

A block away was already reconnected a WEEK AGO? Who do I know contact for loss of income due to your incompetence? We are a preschool that needs to communicate with our parents. Our landlines are down as well as our internet. We cant sent statements etc! This is pathetic.

Your customer service is up to ****! I've reported this issue numerous times, called numerous times and nobody can give my answers. Yesterday as well I talked to one of your online consultants Lifa Rainey and when I said I understood the situation but why is 4 houses away from us already connected the ended the chat and I could not talk to any consultant again! I've also emailed a lady Beatrix Fourie (***) and she helped in the beginning but now she told me yesterday the following; Hi Joan,

This is actually not my area of expertise, I assisted one of my friends.

So please tell me how this is possible as she can help her friends but not us? I have everything on email and will send it on request. I'm so fed up about this situation this is ridiculous!

I want a technician today at our premises!!! There is something wrong and nobody wants to assist us!!!!!!!