REPAIRED PHONE ******

I took out second contract and device was faulty and took it in for repairs on 16 October 2015, a few day later we get a sms that the phone will be despatched back to the N1 City Store in 4 days. Guess What?... nearly 2 months and still no phone, After numerous visits to the store and calling the Call Centre, no satisfactory service has been received, im placed on hold for more than 15 mins and after speaking to a supervisor, Im told I will be contacted the following day with feedback. Almost a month and still no call. I eventually go back to the store trying to find out when phone will come from repairs and no one gets back to you. We were **** to for more than a month and told the phone was ****** and the case being investigated by Telkom and the Courier Company. If there was an award for the worst service, your company will win, Please cancel both contracts we have with you...Paying you nearly R800 a month, can get us better service elsewhere. You wasted our time and **** to us.