Repaired My Line? What a Joke!!

I have a problem with telkom. I contacted them and logged a fault after my internet line was struck by lightning, I replaced my modem and everything and noticed the line was quite bad and logged a fault. I got a courtesy call and I was told that I would be moved to a new port with the latest technology should Telkom deem it necessary. Now I have two parts to this complaint. First, the technician, he is obviously not interested or is not trained correctly because he made the connection even worse after touching it. Second is that I have been with Telkom for almost 3 years. Why am I not on the latest technology ports??? All the new people signing are getting them while the old customers pay for it, the old customers funded the installation of the new technology and we get the old and terrible connections? Absolutely appalling is what this is. All I want is this line fixed now because it is so frustrating that the technicians couldn't care less if it was fixed or not!!!!