Repair time pathetic

On the 03rd November I reported my internet line is down. The consultant tried to assist telephonically but nothing worked, he advised the telephone line is broken and a technician needs to come out. He advised me they should be out the same day and till today I am waiting even after escalating it several times as I need the internet to work and am unable to for 2 days!!!! REF 170CRK031115 OR 775613 <br> Now I get told the commitment date is the 14th November I cannot wait that long for my line to be repaired or should be paying for a service that takes this long to repair, its pathetic your service Telkom. How you can you always have technicians for new installations and they quick but never for repairs. <br> I expect a technician there ASAP 2 days is enough time to wait. <br> <br> I look forward to your response.