Repair of cell tower signal

In November 2014 i reported a bad signal and upload speed and after 2 weeks <br> a team was send out to check the tower signal and it was found the the tower had a problem with a poor signal and upload speed . i was contacted and told they will come fit a booster areal in the first week of December and in still waiting for the areal and i even send 2 more complaints to them and no response till now. is it now the norm in SOUTH AFRICA to pay for a service and don't get it <br> i have to pay for a second ISP to do my work now