Repair not even happening. Just quiet.

More than two weeks after booking a tablet in for repairs and nothing. We are being told that there was nothing to collect by the courier and then what. The device is just sitting there. Telkom does not even care to inform us of problems or progress. I just hope no one was trying to communicate with a data sim without a device. What is the issue? My call was also dropped after requesting a formal complaint be lodged and holding for some time awaiting a reference number. Yongama.