Repair issues

My Landline as well as my internet has been down now for the past two weeks. I have logged a call on the 21 of September 2015 ref 454CRK210915 Since then I have made several calls even escalated the call. Every time I get told a technician will contact me. My last call I made, I was told the technician went to the exchange box instead of coming to my home. Nobody has contacted me up till today and they expect me to pay my bill on time. This is the worst service I have had from them. The call center is the worst because all they can do is log entries on the system and cant do anything to really help.