Repair Issues

<p>I took my Samsung S6 for repairs as it was still under warranty at the Telkom Mobile South gate branch 2 months ago, when my phone was returned it was without a Sim card slot and when I questioned them as to why, the salesperson informed me it was not her business and "how was she supposed to know". I told her she would have to take the phone back to the repair centre to sort it out, she took my phone and said they would contact me. It has been 3 weeks and no word, not even an sms. The branch never answers the telephone ( I call every day). This service is so frustrating that when I called the call centre, the agent also told me she doesn't know what to do and didn't bother to even ask further. </p>