Reoccurring faults/no resolution!!!

After almost 3 months of 'not having' internet at night(between 19:00 and 23:00), with this I mean we have internet, but you running packet loss of up to 20% or more which makes the line(20mb vdsl) almost unusable! During the day (when you at work), everything is 100% and at night the internet is worthless. ...and please don't get me wrong, it's not only me, I have two other friends in the area that has been calling technical support every night when this started happening, but to no resolve. You log a fault and 3 months later still waiting for someone to resolve the issue or just to call with an explanation as to what's going on at night!!!! You pay for expensive internet and you're not able to use it.. .and then Telkom advertise if your service is faulty for an extended time they will refund the money for that period, please..as if they ever done it with all the issues I have had. If it's not *********** technicians, then it's reoccurring faults.

I really wish we can get a better service provider so that at least we have a choice. I would really advise anyone against joining Telkom and if you have fiber available in your area rather go with any other service provider! I've added my latest ref number and waiting to see what response I will get...