Renewing a contract

<p>On tuesday 11th I went into the Cape Gate branch and signed a 24 month contract for a 10 meg uncapped line. On thursday the 13th I noticed that my line was slow. I checked and saw that I was only getting 3.5 meg. I lodged a complaint and received a phone call from telkom this evening stating that I was migrated to a 4 meg line. I was on a 10 meg line before hand. I went into the same store on the 14 th stating my problem. They told me that they will reload it from there side tomorrow morning. Problem is there must be migrating costs involved. Who is responsible for that fee since I did not down grade my line and they told me that I will only be back up to 10 megs on Wednesday the 19th. Now I am the one being inconvenienced for telkom's mistake and I must sort out the billing issue with the accounts department.</p> <p> </p>