Renewed contract/dead phone

<p>I renewed my contract with telkom telephonically in July, now my phone is dead. Annie from Durban branch 320 west street advised me they cannot take in the phone for repairs without proof of purchase, i should call the call centre requesting it. Called the sales department spoke to Wandlie who advised he will get back to me once he has spoken to the person i renewed the contract with cause he fails to view or pring the contract on the system. Still waiting. Telkom Account number ********** 03.</p>