renew of contract

My contract upgrade was due in November already but since they said I had to pay for the full Month of November because of the upgrade to a other contract and phone I said ill wait until December. Then in the beginning of December I went in to upgrade. They need my payslips again so I sent them my payslips after 3 days they said they need my ID again so I sent them my copy of ID. Its already the 28 of December and still nothing. I went in a few times because I didn't hear from them. And every time they said they still waiting for response from head office. I really do not think it can take that long because if you don't pay they will phone you immediately. Today the poor woman at Telkom sent a email to head office again waiting for a response. So I hope that I get my phone in the Next two days otherwise I will end my contract without a month notice and without any other payments. And since its not only one phone on the contract but 3 others.