Removed MAC address from site

I am sitting at the airport, been trying to connect to the Telkom Guest / Connect hotspots for over 2 hours! I cannot seem to find the option to add my laptop on the MAC address list so that i can access the internet. I called in, i get told that it was removed off the website and i need to use the Telkom Connect SSID, i use that, it log in and there is no connection! <br> <br> How am i supposed to use my 10GB i get every month if i cannot access it? Why on earth do you remove the MAC address list off the site? Always changing everything to suit YOU and not the customer. Now i want to have access to what uses my account! Now i have no choice to use the Lounges WIFI which is DAMN SLOW! Thank you Telkom, you proved to me once again why it was a mistake choosing you as an ISP! <br> <br> p.s After my SECOND call in i get told to go to a link to change the MAX address, 25 minutes later on the call and still no damn help!