REMAP MY SERVICE

I have been dealing with Telkom around upgrading my line since the 20th of May. After almost 2 months of PAINFUL communication with them, I have just been told that Telkom has activated me on the wrong speed and now has to remap my service. I am actually so frustrated to the point where I don't know where to turn anymore. CAN SOMEONE please get back to me on when this will be actioned? Reference number ***