Reluctantly have to believe Telkom pathetic customer service

After changing over from ADSL to LTE due to ADSL being phased out, billing issues took quite a while to sort out between 10210, 10213 and 081180. After everything was sorted, I was informed that there are now two profiles on my billing account. One I paid EFT and the other is deducted on a stop order. I was told that the call centre can combine the two into one account. 10210 referred me to 10213 who referred me back to 10210 who referred me to 081180 who again referred me to a Telkom shop. This circus is the usual practice of Telkom. Unfortunately I have still not been successful. I have always commented on Telkom's promptness in sorting out my queries in the past but now it is becoming really pathetic. Considering reluctantly to change my service provider on all my communication products and services. I still maintain that Telkom has the best infrastructure and pricing but their customer service really reeks with unprofessionalism