Reluctance to cancel

I cancelled my LTE contract In January after my obligatory 2 year period via the cancellation form. After completing this archaic form, scanning it and sending it to the correct email address I was assured it would be cancelled.

I even confirmed this over the phone with an agent and sent it to the agent personally - who even acknowledged receipt thereof.

Yet still I receive invoices every month from Telkom.

I have stopped the debit order at the bank ages ago. All I ask is that you process a cancellation that is three months old and stop sending me invoices.

This is in breach of TCF principle 6 by creating post-sale barriers.

Please contact me soonest to rectify the matter.