JS
Jaco S
1 reviews | Active since Jan 2018
15 Jan 2018, 13:07
Relocation without activation of new line
Hi, I have relocated recently and a call was logged. I gave my 2 weeks ( 14 days ) notice. The technician came out on 2 January 2018 and tested everything and gave the green light then already.
I have been waiting for the activation of my new line ever since. Called telkom numerous times at my own expense from a cellphone and it takes them on average about 20 minutes to answer..if at all.
I just need a TIN nr and for someone to click a button to activate my account. I have paid all my accounts and on time.
Need the internet urgently, otherwise I will be forced to look elsewhere.
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Replies (1)JS
Jaco S's updateReviewer Update
15 Feb 2018, 10:15I've had no feedback yet.
I'm being billed for services which I don't receive and I can already see the debit order going off on 01 March without anyone resolving the issue.
I've logged a dispute on my account ref : ********** 5 ( please ensure no debit order goes off )
Kindly get someone to contact me so that they can install the new line.
It's been 2 months without internet... pathetic.
Please tell me if you don't need my services so that I can look elsewhere and cancel this account and move on
JS
Jaco S's update15 Feb 2018, 10:15
Reviewer Update
I've had no feedback yet.
I'm being billed for services which I don't receive and I can already see the debit order going off on 01 March without anyone resolving the issue.
I've logged a dispute on my account ref : ********** 5 ( please ensure no debit order goes off )
Kindly get someone to contact me so that they can install the new line.
It's been 2 months without internet... pathetic.
Please tell me if you don't need my services so that I can look elsewhere and cancel this account and move on