MO
Michelle O

1 reviews | Active since Jun 2015

08 Jun 2015, 12:40

Relocation of service REF. 120 887 989

App**** for relocation of service with Telkom and was promised that this would be done on 3 June 2015. I was called on the 26th of May and the appt was rescheduled for the 28th of May. I rearranged my schedule. This was never done. No phone call, no apology, nothing. Yet, late afternoon the Telkom van was parked on the side of the road with the driver laying back in his seat, eyes closed for an extensive period right outside my complex!!!<br> <br> I was called again on the 1st of June, the appointment was reconfirmed for the 3rd of June, saying that Telkom was unable to find my address, which I confirmed twice on the application to relocate my service. I rearranged everything and awaited the installation on the 3rd of June. <br> <br> On the 2nd of June I was contacted again and the appointment was rescheduled for the 5th of June. I complained, but was told that there is only one telkom technician in the whole of Kathu and I must bear with them. <br> <br> On the 3rd I drove around Kathu and saw the Telkom van parked at the car wash with the driver relaxing inside (outside of lunch or tea times!!!).<br> <br> The 5th has come and gone without a phone call or technician and still no connectivity since 25/05/15!!!

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Replies (1)
Telkom
Telkom's reply08 Jun 2015, 16:01
Official
Hello michellecompu,

Thank you for bringing this matter to our attention.

Kindly be advised that we have escalated your query for to our Technician Team for further assistance and we will revert back to you with feedback.

Your Social Media reference number is SM116550.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo Mongale
Telkom Social Media Team
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