Relocation of my line

I called telkom on the 27th of december 2019. I then called telkom back on the 2nd of January to see what happening the consultants said that they needed my address as it was incorrect.i gave the correct details and called back on monday I was then told I need to pay in some monies which did I called on Tuesday and was told to call back on Wednesday I called on Wednesday and was told they allocated the account to relocations department. I called today and was told that they need to check if I have coverage in my new area I was told no the lady did a whole application for vumatel as they are in the area and she gave me a ref number *** and was told to log into my account and cancel my contract which I did. I then called back as I wanted to confirm how would certain things work I was then told sonto tried calling me on the 27th of December but they could not get a hold of me so the order is now pending I am now confused I need my line to be put into my new house as I need wifi but no one seems to care it's sad that everyone has a different story I just want to know can this be done and when will my wifi and phone line be put up.i am so tired of telkom I think I must start to look for another service provider. CAN SOMEONE PLEASE HELP ME My number is ***