Relocation of line taking two months!!!

I moved from one unit in a complex to another unit in the same complex at the end of July. At this point I contacted Kgmotoso to move the line. By the end of August after many emails and phone calls I had no progress from him. On the 3rd of September I called the call centre and asked for a relocation, and there was nothing on the system! I then put through a new request and was told it would take 7-14 working days. I got a notification stating it was scheduled for 1 October (way more than 14 working days!) and I am getting married that day, so I phoned to reschedule for the 23 or 25 September. I was also told someone would phone me. Between my finace and myself we have been on the phone with Telkom all this week and this morning I was told, yes, your relocation has been scheduled for the 1 October. I hit the roof! Why was this not recorded when I was on the phone. I have overseas guests arriving who will need to use the service I am paying for but am currently not getting. Come on Telkom! Help a girl out here!!!! The original ref number :***, Escalation ref number: 746810