Relocation of Line no Serive

I have lock my request on 28 January 2016. Its been almost 4 weeks and nothing is happening. Our Telkom connection box was overgrown and I was informed to have the tree/plant removed on my own expense to enable Telkom do the connection - the removal of this tree/plant cost me R500. Iv also phoned Telkom on numerous occasions and are told that there is a problem and the fault is locked with the technical department and that I should only be patient they cant give me a delivery date. In the meantime I have to pay my Telkom bill for service that im not receiving. Telkom has no turnaround time and no customers concern at heart. Im a paying customer who demands response and service.<br> <br> Issue: Error Code: DCC361<br> Technical Difficulty - Faulty Cable, Technician at dispatch, Telkom outsourced to a technical dep - I was promised 5 times by Telkom to be contacted and receive my complained sms, yet never received any of this made promises.<br> <br> Order nr: 91526#31<br> ***<br> Acceleration order 1: IE195<br> Acceleration order 2: 822009<br> Ref nr: ***1