Relocation of line

i have been waiting over 6 weeks for my line to be moved to my new address, i was told i needed to make payment which was done and i would receive notification within 24 hours advising me of a date that the line would be moved.

what kind of a service is this where the phone never gets answered by your contact centre for help, or if by chance it does get answered a person gets told please call again on another number as they cant assist.

end result you people are very quick to collect money and i don't even have a service.

lets see how long this takes