Relocation of landline

Good day..I am very upset with the service that I am currantly receiving from Telkom..I moved to a house on Saturday 7 Novemeber and phoned Telkom Monday 9 November to relocate my home line for my internet. They told my fiance that they will only be able to relocate the line 2 December due to a back log.This is unacceptable!!!This means that at the end of this month I will have to pay for my line rental and uncapped internet that I could not even use throughout this month...Simply unacceptable!!And this is not the fisrt time that we experience problems with Telkom..My reference number is ***a