Relocation of data and phone line

I tried to relocate my current line to another location ad was told it would be done on 25th March 2018. I called on 23 March 2018. Received no response from the call centre or Telkom following up to relocate line and date. But yet they expect payment. They are one of the worse service providers I have come across with an *********** call centre who don't seem like they know what they doing!