Relocation of ADSL line

<p>Horrible service from Telkom residential department. I app**** to relocate my line from the old place to my new address begining of March 2017. A technician was sent on 09 March to my new address, but he could not complete the job due to bad weather. On 11 March, the second technician came and told me that the cables are damaged, he will log a call with Telkom. Upon follow ups aroun the week of 20th March, I was told that the turn around from the cable department is 2 weeks and I should be patient. So for a damaged call that was logged on the 13th of March, the cable should have been fixed by 29th of March 2017. To date, all Telkom residential agents I have dealt with tell me there's nothing that can be done, this matter cannot be escalated. What ****es me off is that I was billed for a non-existant line, even though I will be credited for it and the fact that you cannot escalate matters up with a senior agent/supervisor or manager. I use my line for home business and they could not be bothered. </p>