Relocation nightmare

I have moved house on the 30th of September. I requested that my lines be moved to my new premises which is 2 roads away from my old residence and I am on the same exchange. I need to mention that I have moved into a newly built complex. It is the 16/11/2015 and I am yet to see a technician at my door. I have been told it will take 30 days then that there was a underground cable that needs to be installed but no one s giving me a time frame. I have been told it will be done by one consultant and that someone will contact me shortly... I'm yet to receive a phone call. Upon my numerous visits to Telkom shop in Gateway they have now told to forget about getting the line and suggested I take LTE which is way too expensive. All the while I am being charged rental of a line for service that I am not receiving! My reference no. *** and the entire story is there. I have a Telkom pole in my back yard which I am sure can used to connect my service but I just need a technician to come out and assess the situation and I need someone to give me a date when I can expect this service??? I must say that for my part the service that I have received so far is truly pathetic.