Relocation Installation

<p>I called Telkom on the 23rd of February to arrange my relocation move. I set it for the 31st March as that was the day I was moving, I got sent an sms to notify me that they changed the date to an earlier date. As I did not want to be without wifi I changed it back to the 31st. Then once again I received an sms that the date had changed, I tried changing it back to the 31st and was not able to so I called the call centre and they advised that no one was available on this day so I settled for the 3rd of April. On the 3rd the technician came out and just left without advising anyone of anything. I called the call centre on Tuesday and was advised that he was waiting on the cabling guys as that needed to be done and that an escalation would be sent to the relevant department. I called on Wednesday to see what the progress was and no one could give me any information, another escalation was sent and I was advised that someone would get in touch with me. I called again and was advised that by the end of the week it would be done. Last week Friday I called the call centre again and spoke to someone who advised me that they would be sending the guys out on Saturday (without me paying for the after hour call out fee), latest Monday, a further escalation was sent and I have not heard anything still. Both those days have come and gone. I called again on Monday and was given the run around yet again. I called on Tuesday and spoke to Sakhele who advised that he would be following up with the relevant departments and get back to me. Still no word. I went onto Facebook and let a message and someone said that they would send my request through. I have sent numerous emails to the complaints department and the sales department and have yet to see a reply. I called again today and the agent was not able to give me any progress on my query. I have wasted so much airtime to try and get a system that I will be paying for and have not had the best service. I am really considering going through another service provider such as WebAfrica or Axxess as I have heard their after sale service is excellent. I need to be getting the support that I need as a paying customer. The long weekend is upon us and I do not have my line set up although I arranged my order well before the time and have been following up regularly. Very unhappy and will not be recommending Telkom to any of my friends.</p>