Relocating of my telkom line

This is the second time I am having allot of problems with Telkom. The first time is with the fibre they phone me a year ago and still had not received. Now I have move to a new home. I send a request to telkom two weeks before I moved to put in a order to relocate my line. The the customer service lady told me they have to cancel the fibre order first so I ask her yo cancel it. She then told me she must send a email to the technical department to the person dealing with the order then she will phone me back. I am still waiting for her call till today. In the mean time I have moved and still struggle to get my line relocated because of the damn fibre order that is still pending going for a year and a half now. I now also phoned and spoke to 2 other call centre agents got there email address and email where they confirmed that they have send it thru to the technical department and still I dont get any feedback from anyone. This is really very very bad and poor service from telkom. I dont know anymore there is just no more proud in companies in South Africa anymore as long as you pay there bills you as customer is just a damn number. I mean you cant even pay your damn telkom account at any store how can that be a good image for any company if you cant receive your own money in your own stores. Really now. I am very disappointed in telkom service.