RELOCATING NIGHTMARE | They did not listen and cancelled my contract 2 weeks before I move.

I have had to cancel my Telkom ADSL line as I am moving on the 1st of October and had to change to Fibre. All that is scheduled and I am happy. I create this review otherwise. The issues comes in with the contract I cancelled. I did the cancellation on the 10th of September and states clearly and repeatedly that I want the service to stop on the 1st of October because I use it for work. A lady contacted me after to confirm the cancellation and I repeated the same information to her about cancelling on the 1st of October. Bare in mind that I have also paid for the month of September in August already.

So last night on the 19th of September at 18:30 my Telkom line was suspended as I was finishing up work for the evening. I immediately called to log a complaint but they said that the relevant department is not available now as it is after hours and my account has been suspended and my service number deleted. I mentioned that I needed the line back by morning but was instructed to contact sales first thing at 8am. I did so, they escalated the issue and I heard nothing. I logged an issue again and still have not heard anything.

Now we are approaching after hours nice and steadily while I am left without internet to do my work.

I understand that this is short notice to fix an issue but this issue was not a mistake of my own and is costing me a lot to make plans with data to get through the day. Will I even be helped or will I be ignored till I move?

I am really disappointed and have gotten minimal communication with this entire cancellation process.

I want to be credited for the downtime and data usage I had to take on because of this.