CP
Chantelle P
1 reviews | Active since Sept 2018
18 Sept 2018, 13:21
Relocating Adsl line
I did an online relocation request. I phoned Telkom after a week to check, first struggled a day to get through and then finally talked to someone who advised that my order has been cancelled as the tech could not find my new house. No one tried call me at all which I think is unacceptable.
I then logged another order via the FB messenger port as everytime I get through to telkom they tell me there is an technical error and I need to phone after 2 hours.
Its now 3 weeks later and I received an sms stating that my query has been resolved. Which I do not understand as NOTHING has been done.
No one has even contacted me during this period.
I have been paying without being able to use the internet. It would be nice if someone could contact the clients and just explain the process.
Helpful (0)
Replies (3)0
Replies (3)CP
Chantelle P's updateReviewer Update
27 Sept 2018, 12:48Still no feedback or assistance from Telkom
CP
Chantelle P's update27 Sept 2018, 12:48
Reviewer Update
Still no feedback or assistance from Telkom
CP
Chantelle P's updateReviewer Update
28 Sept 2018, 13:46This is pathetic
CP
Chantelle P's update28 Sept 2018, 13:46
Reviewer Update
This is pathetic
Telkom's replyOfficial
29 Sept 2018, 08:06Good day chantelle-potgieter,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply29 Sept 2018, 08:06
Official
Good day chantelle-potgieter,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,